Purchases may be paid for by a number of different ways: With our on line payment processing company PAYPAL, Credit Cards (VISA, Mastercard, and Discover), Money Orders, Cashier's Checks, or Personal Checks. If payment is made by personal check please allow extra time for funds to be deposited. Personal checks must be sent to: Two Hemispheres P.O. Box 1153 Erie, Colorado (CO) 80516-1153.

Order Cancellation Policy
We pride ourselves on quick and well packaged shipping. If for some reason you need to cancel an order that you have already placed, and have already completed payment online, you will need to contact us within 24 hours, via email or phone call. If you are unable to cancel it within the allotted amount of time, and the order is processed, please follow our return policy for a full refund or product exchange.

Shipping Information
Orders are shipped using USPS Priority Service. Insurance is included in shipping/handling rate. All in-stock orders are shipped within 5 business days of confirmed payment (unless otherwise noted). Orders will be processed Monday through Friday only.

Returns & Exchanges
At Two Hemispheres our main goal is customer satisfaction. If you are dissatisfied with your purchase for any reason, you may return for a refund or exchange within 10 days of the SHIP DATE printed on your invoice. You will first need to request a RETURN AUTHORIZATION NUMBER before returning your merchandise. Returns made without an assigned RA number will not be accepted, and will be returned to you. The purchase price (plus tax) of the merchandise will be credited back to your original method of payment, less the shipping cost. Credit card refunds will be reflected on your billing statement within 1 billing cycle. For exchanges, a new charge may apply for replacement cost difference plus additional shipping. No replacement will be shipped without the original item being returned and received by Two Hemispheres first.

** Returned/Exchanged items MUST be sent within 10 DAYS of the SHIP DATE, in un-used condition, and in the original boxes. Please send well packaged and insured. We are not responsible for items lost or damaged in return mail. If the item has signs of wear, is damaged or cannot be resold for any reason, no refund will be processed, and the item will be shipped back to you.

Special / Custom orders or items that have been altered to your specifications are non-refundable, as the piece is made specifically for you. Every effort will be made to communicate exactly what you will get, so please be sure it is what you want before ordering. It is suggested that you take your own measurements before requesting a specific length for bracelets and necklaces, and also take into account how you prefer to wear a piece ( i.e. - over tops & sweaters will require a longer necklace vs. against the skin).

Product Availability
All items shown on the website are available for order, unless indicated as “sold.” In most cases, we may be able to recreate a (very) similar look, if requested. Please let us know!

Keep in mind: product colors may vary slightly from their appearance on your monitor, due to individual computer settings. All product prices are subject to change without notice.

Customizing Length

A $15.00 fee (minimum) is charged for shortening or lenthening any bracelet or necklace. Some designs will require more time for alterations, and therefore will be considered and quoted individually. Any additional materials used to lengthen a piece will be added to this $15.00 cost, at the standard retail pricing formula. The $15.00 fee (minimum) includes labor, new stringing materials, and shipping/insurance back to you, sent First Class Priority mail. Unfortunately, we do not send out individual beads/materials for you to handle your own adjustments.

Repairs
If you need an item repaired, please contact us via email or phone, and we will advise you on any material and/or labor charges that may apply. Along with the item, please provide proof of purchase, and allow 2-4 weeks for return. Indicate the reason for return, and as always, insure and safely package to avoid further damage. Include all existing pieces, loose or broken. Unfortunately we can only accept Two Hemispheres jewelry for repair. Local bead shops are excellent sources to start with for any other repair needs you might have, or can best direct you to specialty sources for appropriate solutions.

Warranty & Care

Although we strive to use the highest quality materials available, jewelry is never indestructible. You can expect normal wear and tear with any piece, and this will not warrant replacement or free repair. However there are steps you can take to help avoid “wearing out” your favorite piece. Do not shower, workout, sleep, or apply hairspray/perfume with your jewelry on, and give it a break once in a while, rotating it out with other favorite pieces. Also keeping (silver) pieces in a soft sealable pouch, or even in a covered jewelry box, can help avoid exposure to the elements that are sure to cause tarnishing over time.  Any problems with your piece(s) will be handled individually, so please call us to discuss your concerns. We want you to enjoy wearing your Two Hemispheres jewelry indefinitely!

Gift Wrapping

All jewelry pieces are presented in a gift box with embossed Two Hemispheres logo. A ribbon and/or notecard with message can be inluded, on request, when sending directly to the recipient. Please let us know!